I am sure that you have heard of softphone technology by now with VoIP being so popular. Have you ever asked yourself these questions? What is softphone? and Is softphone right for my VT Business phone needs? You naturally may think that it is a phone system like every other phone system. How could it really affect my business? So let’s dig into what a softphone really is.
One of the most popular softphone solutions out there is Google Voice. The softphone software or application can be downloaded onto you computer or cell phone. Most of these software solutions cost are little cost or free for purchasing the companies service. In most cases, you’ll find that your softphone service uses the internet or your cell phones data plan to work. This type of technology uses a data stream to deliver VoIP technology to deliver the call from one person to the next. Another name for this type of technology is VirtualPBX software. One of the biggest challenges of these types of telephone solutions is the speed of your internet connection. Let’s look at the benefits first.
Most VirtualPB X systems today offer many features like, call recording, caller id, call forwarding and most commonly the ability to make a call from your cell phone without revealing your cell phone number.
They are cheap
Most services are very inexpensive and often offer flat rate plans. This will vary depending on the company and the plan that you signed up for under them. Some of these types of services are free too. Many of these services use a type of plan that pulls from a pool of minutes when you make a call.
Disadvantages of softphone
Despite softphone systems looking so great, there are some limitations in choosing a softphone for your VT Business Phone solution. Softphones use IP and compression technology which will affect the voice quality when you are placing a call. The compression reduces the quality and often makes the call not match the quality of today’s telephone. This can lead to garbled phone calls with a lot of static.
- Softphones use IP and compression technology which will affect the voice quality when you are placing a call. The compression reduces the quality and often makes the call not match the quality of today’s telephone. This can lead to garbled phone calls with a lot of static.
- Softphone systems because they are transmitting calls over the internet compressed often have a delay. This is very prevalent in international calling.
- Softphone is more difficult to use for people that have not had much exposure to technology. For more than a 100 years people have gotten used to holding a traditional phone to their ear and pushing buttons to make a call. Softphone technology removes almost all of that, thus asking the user to adapt and change habits.
- Softphone technology is not allowed in some countries by Government. Due to these restrictions, you may not be able to make a call to someone overseas.
Generally, softphone systems are becoming more popular as a phone solution for people on the go. Skype is a softphone solution that has been incredibly successful and popular. Our overall conclusion though is to go with a paid phone solution whether that be a physical line of virtual pbx. The advantage of having a paid VT Business Phone system in your office is much better than going with a freebee solution.
We offer both on-premise and virtual PBX solutions for VT and NH businesses throughout the region and beyond. Like anything in life, when you pay someone for a quality service or product, you get support with it and top quality service.
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