VoIP offers many great benefits over the legacy phone network that we have grown up with for the past 4o years. Many VoIP features can be used on a hosted PBX system or what we call an on premise phone system. Today they are so similar in features and functionality it’s hard to tell them…

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It may seem like it is a simple problem to have, but your employees may not know the correct way to answer the phone at your business. Everyone needs to know how to answer the phone professionally, not just the receptionist. If the person answering the phone answers unprofessionally, it may be that customer’s last…

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Back in 2018 when the rollback of the Obama-era net neutrality rules where changed, it ushered in a whole new problem of issues for consumers of internet providers. In 2015 the FCC (Federal Communications Commission) enacted Net Neutrality rules to make sure that all ISP’s (internet service providers) provided equal and fair service to consumers…

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As you continue to run your business, at some point you’ve considered the possibility of installing a new video surveillance system. While there may certainly be some serious concerns, the benefits of adopting a security camera system for business(es) can far outweigh the drawbacks of not having one. The following are just a few reasons…

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One of the greatest benefits of VOIP phone systems over legacy phone systems are the features that they can provide without doing upgrades. Most legacy phone systems require a hardware upgrade on the premises to add new features or upgrade the whole system depending on age. VOIP phone systems provide many features right out of…

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Technology really has advanced forward tremendously in the past 30 years. The telephone industry has seen cell phones, PBX systems, and VoIP phones systems come onto the scene. With high-speed internet in most locations throughout New England now, Small Businesses can gain greater flexibility with the Business Phone System by switching to a VoIP Phone…

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This article is for the many buyers over the years that wanted to understand how the technology of SIP Trunking for Business Phone Services works. First, let’s start with, what is SIP trunking? SIP Trunking is a phone service that provides VoIP connectivity to your PBX. This is to make and receiving telephone calls over…

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