Small and medium businesses don’t have to think small when it comes to choosing a Vermont Business Phone System. Phone systems today are feature rich with features that only big companies with big budgets could afford years ago. Today’s IP phone system lets you swap your old Vermont Business Phone System and equipment for a new system that works great with today’s fast-paced business world.
IP phone systems are also known as IP PBX, Voice over IP or cloud phone systems. They deliver high-fidelity sound and reliable services with high-speed internet. In Vermont, there are many locations that offer fiber optic internet with speeds of 1gb download time. This is astounding considering that only 30 years ago, we had dial-up modems just to connect to the internet and send messages. Here are four tips to help you choose the right phone system.
1 What are the pain points with your phone system?
First, you will need to identify the problems with your current phone system. Here are some questions to ask:
- Is it expensive to maintain?
- How old is it?
- Can you do everything you need it to do?
- Does it integrate with other communication systems?
- Are your customers spending to much time on hold?
- Do you have a mobile workforce?
With a new generation of workers out there in the field, you will need a communication system that works well and integrates with other technologies easily. Today’s savvy business person uses email, internet, sales software and many other tools to be effective. Most of these systems integrate with the modern day phone system. Does yours?
2 Develop productivity in your office
You will need to develop a return on investment model to understand if upgrading your system is going to be worth it. In most cases, upgrading will benefit your business. Productivity is one of the factors that you will need to measure. Productivity impacts customers service, sales ability, and tracking. Once you adopt a new system, you will be able to handle:
- Increased call volume
- Be more effective customer service representatives
- Increase sales by being more mobile
- Track sales calls and time spent on sales calls
3 Choosing on-premise or cloud phone system
Most companies buy the hardware for their IP phone system and then manage the software onsite. In this model, you will spend the most amount of month upfront in your initial investment. Depending on the size of your network and needs, this could cost thousands. That is not the only approach though. You can go completely in the cloud. The initial cost is much less, but the tradeoff is in the monthly cost. With these types of systems, you don’t have an on-site IP phone system. Everything is in the cloud and you pay for the phones.
4 Go beyond the normal phone system
Today’s phone systems go beyond just voice communications. They can instant message, video conference, have mobility where you can take your phone number with you in the field through a smartphone. The systems today whether on-premise or in the cloud are astounding in capabilities. These capabilities make it much easier to integrate with other systems and for you to communicate with your customers.